Privacy Policy

Effective Date: April 26, 2025

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We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website www.xcarlo.com. Our goal is to be transparent about our practices and ensure you feel confident in how we handle your data. If you have any questions, please direct them to contact@xcarlo.com.

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1. Information We Collect

We collect only the following personal information when you voluntarily provide it:

• Name: To personalize your experience and address you appropriately.
• Email Address: To communicate with you, such as responding to inquiries or sending updates you’ve requested.

We do not collect payment information, behavioural data, or any other types of personal information beyond what you directly share.

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2. How We Use Your Information

We use your name and email address solely to:

• Respond to your inquiries or requests.
• Provide updates or information you’ve opted into, such as newsletters or announcements.
• Improve our website’s functionality and user experience.

We do not use your information for marketing purposes unless you explicitly consent, and we never engage in automated profiling or tracking.

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3. How We Protect Your Information

Your privacy is our priority. We store your data securely using industry-standard measures, including encryption and access controls, to prevent unauthorized access, loss, or misuse. Your information is held on secure servers and accessible only to authorized personnel who need it to perform their duties. We do not share, sell, or disclose your data to any third parties, except as required by law.

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4. Data Sharing and Third Parties

We do not share your personal information with any third parties, including advertisers, marketers, or business partners. In rare cases, we may disclose information if required by law or to protect the safety and rights of XCarlo Pty Ltd or others. We do not use third-party analytics, advertising, or tracking tools, ensuring your data remains private.

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5. Your Rights and Choices

You have full control over your personal information. At any time, you can:

• Access: Request a copy of the data we hold about you.
• Edit: Update or correct your information.
• Delete: Ask us to remove your data from our records.

To exercise these rights, simply contact us at contact@xcarlo.com, and we’ll respond promptly, typically within 30 days. You may also unsubscribe from any communications by following the instructions in our emails.

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6. Data Storage and Retention

We store your information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. If you request deletion, we will securely remove your data from our systems, subject to any legal obligations.

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7. Cookies and Tracking

We do not use cookies, web beacons, or similar tracking technologies on our website. Your interactions with us are not tracked beyond the information you voluntarily provide.

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8. International Users

We welcome users from around the world. Regardless of your location, we apply the same high standards of privacy protection to your data. If you’re in a region with specific privacy laws (e.g., GDPR in the EU or CCPA in California), you have additional rights, such as those outlined in Section 5. Contact us at contact@xcarlo.com for assistance.

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9. Children’s Privacy

Our website is designed for a general audience and does not knowingly collect information from users of any specific age group. If we learn that a user’s information has been submitted without proper consent, we will delete it immediately.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically to stay informed.

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11. Contact Us

If you have questions, concerns, or requests about your privacy or this policy, please reach out to us at contact@xcarlo.com.

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Thank you.